Shipping

This draft document is prepared for review by the business owner and legal counsel prior to commercial launch.

Complimentary shipping across India

Cassien provides complimentary delivery on every order shipped within India. We do not apply delivery surcharges, handling fees, or minimum spend thresholds at checkout.

Made to order production and dispatch

Every Cassien case is manufactured to order in powder-bed TPU and finished by hand in our atelier in India. We do not hold inventory of pre-printed cases.

Each case passes through precision additive manufacturing, surface conditioning, custom colour treatment, and a final check by hand. This takes 5 to 7 working days from the moment your order and personalisation details are confirmed.

Once your case completes quality assurance, our team packs it in protective presentation packaging and dispatches it through our domestic courier partners.

Transit times and delivery tracking

After dispatch, delivery usually takes 2 to 5 working days, depending on your PIN code.

As soon as your parcel is collected by our courier partner, we send a dispatch notification email to your registered email address. This notification includes your consignment number and a direct tracking link, allowing you to monitor the journey of your parcel from our atelier to your doorstep.

Cash on delivery policy

We do not offer cash on delivery (COD).

Because each case is manufactured specifically for your designated phone model and personalised with your chosen colour, surface intensity, and monogram, material and machine resources are allocated immediately upon ordering. All orders must be paid in full at checkout through our secure payment gateway.

International shipping

At this time, Cassien ships exclusively within India. We do not offer international shipping or delivery to freight forwarding addresses outside India.

Transit damage and lost parcels

If your package arrives with visible exterior damage, or if the case inside has suffered damage during transit, we will remake your case free of charge at no cost to you.

To report transit damage, please contact our atelier at atelier@shopcassien.com within 7 days of delivery. Please include your order number, a brief description of the issue, and clear photographs of both the outer postal packaging and the damaged case. We will reply to every report, and remake your case as a priority.

If courier tracking indicates that a parcel has stalled or has been confirmed lost in transit, we will open an investigation with the carrier and initiate a complimentary remake without waiting for the courier inquiry to conclude.

Delivery address and contact information

Please ensure that your complete delivery address, postal PIN code, and active mobile number are entered accurately during checkout.

Our courier partners require a valid domestic mobile number to coordinate delivery attempts and send delivery notifications. If you realise that an error was made in your shipping details, please contact atelier@shopcassien.com immediately. We can update delivery details only before your case has been dispatched from the atelier.